Important Information

System Messages

Delay in Payment to Florida's Medicaid Providers

During the first week in July 2017, the Florida Department of Financial Services will be performing the annual close out of the state fiscal year. The Florida Accounting Information Resource (FLAIR) system will be offline until Wednesday, July 5, 2017. Due to the timing of this mandatory process, the Agency for Health Care Administration will delay payments to Medicaid Providers until the following Monday, July 10, 2017.

Please note that the “Payment Issue Date” on the remittance advice and all other generated information will remain Wednesday, July 5, 2017.

This is a one-time delay with the regular Thursday payment schedule returning on July 13, 2017.

If you need assistance or have questions about provider payments please contact the Medicaid Provider Services Contact Center at 1-800-289-7799, Option 7.

Accessing the Secure Web Portal

To successfully access the secure Web Portal, please ensure you are using the following direct Web address: and a compatible Internet browser.

It is imperative that you do not attempt to use a bookmarked Web address that begins with "" Additionally, after you verify your Web address and supported browser, if you receive an error message when attempting to access the login page, please clear your Internet cache, close all browser sessions, and open a new browser.

To receive assistance with the Web Portal, please contact the Provider Services Contact Center, 1 800 289 7799, option 7.

...more ...less
Known Issues and Informational Items List

Please review the Known Issues and Informational Items List (updated 5/26/2017) for details listed related to the MMIS.

Holiday Office Closure

Please review the Holiday Office Closure document for a comprehensive list of 2017 scheduled holidays.

Scheduled Maintenance

Please review the Scheduled Maintenance document for a comprehensive list of 2017 scheduled maintenance dates.

Current Topics

Implementation Timeline Update for BA Services!

As of March 1, 2017, ABA services have ended and BA services have begun. Providers must be enrolled as Provider Type 39 with Florida Medicaid to bill for dates of service starting March 1 and providers must use the new BA billing procedure codes.

On May 15, 2017, Provider Type 39 must have an approved prior authorization from the Agency’s vendor, Beacon Health Options for dates of service starting May 15. (Beacon Health Options began receiving requests from Provider Type 39 providers for prior authorization for behavior analysis services on February 1, 2017.)