Important Information

System Messages

Accessing the Secure Web Portal

To successfully access the secure Web Portal, please ensure you are using the following direct Web address: and a compatible Internet browser.

It is imperative that you do not attempt to use a bookmarked Web address that begins with "" Additionally, after you verify your Web address and supported browser, if you receive an error message when attempting to access the login page, please clear your Internet cache, close all browser sessions, and open a new browser.

To receive assistance with the Web Portal, please contact the Provider Services Contact Center, 1 800 289 7799, option 7.

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Urgent Provider Issues

Please review the Known Issues and Informational Items List (updated 8/07/2017) for details listed related to the MMIS.

Holiday Office Closure

Please review the Holiday Office Closure document for a comprehensive list of 2017 scheduled holidays.

Scheduled Maintenance

Please review the Scheduled Maintenance document for a comprehensive list of 2017 scheduled maintenance dates.

Current Topics


Important information to support the continued care for Florida Medicaid recipients that may be displaced due to the impacts of Hurricane Irma is located on the Hurricane Irma Information page in the public Web Portal.

New NPI Registration Documents

The Agency for Health Care Administration would like to announce that beginning August 25, 2017, there will be an update to the NPI registration process when completing a new enrollment or updating an existing provider record.

Available on the Enrollment Forms page of the public Web Portal are the updated NPI Registration Form, the NPI Registration Guide, and the new Florida Medicaid Taxonomy Guide.

Sign Up For Provider Alerts

REMINDER: Please note that the Agency for Health Care Administration (Agency) provides an eAlert system to keep providers informed of the latest Florida Medicaid information. Once signed up for the Provider Alerts, the provider will receive any alert AHCA posts that pertains to that provider's type or region.

To subscribe to the automated alert system, complete the online form on the Agency's website. Archived alerts are posted in the public Web Portal on the Provider Alerts page and the Managed Care Alerts page.

Implementation Timeline Update for BA Services!

As of March 1, 2017, ABA services have ended and BA services have begun. Providers must be enrolled as Provider Type 39 with Florida Medicaid to bill for dates of service starting March 1 and providers must use the new BA billing procedure codes.

On May 15, 2017, Provider Type 39 must have an approved prior authorization from the Agency’s vendor, Beacon Health Options for dates of service starting May 15. (Beacon Health Options began receiving requests from Provider Type 39 providers for prior authorization for behavior analysis services on February 1, 2017.)