Important Information

System Messages

Holiday Closure

Florida Medicaid and DXC offices, including the field offices and provider call center, will be closed Monday, September 4, 2017, in observance of Labor Day. All offices will resume normal business hours on Tuesday, September 5, 2017.

Accessing the Secure Web Portal

To successfully access the secure Web Portal, please ensure you are using the following direct Web address: and a compatible Internet browser.

It is imperative that you do not attempt to use a bookmarked Web address that begins with "" Additionally, after you verify your Web address and supported browser, if you receive an error message when attempting to access the login page, please clear your Internet cache, close all browser sessions, and open a new browser.

To receive assistance with the Web Portal, please contact the Provider Services Contact Center, 1 800 289 7799, option 7.

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Known Issues and Informational Items List

Please review the Known Issues and Informational Items List (updated 8/07/2017) for details listed related to the MMIS.

Holiday Office Closure

Please review the Holiday Office Closure document for a comprehensive list of 2017 scheduled holidays.

Scheduled Maintenance

Please review the Scheduled Maintenance document for a comprehensive list of 2017 scheduled maintenance dates.

Current Topics

Implementation Timeline Update for BA Services!

As of March 1, 2017, ABA services have ended and BA services have begun. Providers must be enrolled as Provider Type 39 with Florida Medicaid to bill for dates of service starting March 1 and providers must use the new BA billing procedure codes.

On May 15, 2017, Provider Type 39 must have an approved prior authorization from the Agency’s vendor, Beacon Health Options for dates of service starting May 15. (Beacon Health Options began receiving requests from Provider Type 39 providers for prior authorization for behavior analysis services on February 1, 2017.)

Sign Up For Provider Alerts

REMINDER: Please note that the Agency for Health Care Administration (Agency) provides an eAlert system to keep providers informed of the latest Florida Medicaid information. Once signed up for the Provider Alerts, the provider will receive any alert AHCA posts that pertains to that provider's type or region.

To subscribe to the automated alert system, complete the online form on the Agency's website. Archived alerts are posted in the public Web Portal on the Provider Alerts page and the Managed Care Alerts page.