Important Information

System Messages

Holiday Closure

Florida Medicaid and DXC offices, including the field offices and provider call center, will be closed Monday, December 25, 2017, in observance of Christmas Day. All offices will resume normal business hours on Tuesday, December 26, 2017.

Accessing the Secure Web Portal

To successfully access the secure Web Portal, please ensure you are using the following direct Web address: https://home.flmmis.com/home/ and a compatible Internet browser.

It is imperative that you do not attempt to use a bookmarked Web address that begins with "https://sso.flmmis.com." Additionally, after you verify your Web address and supported browser, if you receive an error message when attempting to access the login page, please clear your Internet cache, close all browser sessions, and open a new browser.

To receive assistance with the Web Portal, please contact the Provider Services Contact Center, 1 800 289 7799, option 7.

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Urgent Provider Issues

Please review the Known Issues and Informational Items List (updated 11/14/2017) for details listed related to the MMIS.

Holiday Office Closure

Please review the Holiday Office Closure document for a comprehensive list of 2017 scheduled holidays.

Scheduled Maintenance

Please review the Scheduled Maintenance document for a comprehensive list of 2017 scheduled maintenance dates.

Current Topics

New Medicare Card Project

The Agency for Health Care Administration (Agency) will be implementing the New Medicare Card Project (NMCP) in order to meet requirements detailed in the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), which mandates the Centers for Medicare & Medicaid Services (CMS) remove all SSNs on all Medicare beneficiary cards.

To ensure all providers and insurers have access to the most up-to-date information on this initiative, a new NMCP page has been created under the Agency Initiatives tab of the public Web Portal. Importantly, the information on the NMCP page includes the transition schedule that providers will need to become familiar with in order to prepare for the NMCP transition. We will update the NMCP webpage as new information becomes available, so please visit regularly for the most current information.

Provider Screening

The Agency for Health Care Administration has published a revised Provider Background Screening page on the Medicaid public Web portal.

Providers are encouraged to visit the revised Background Screening page to review new information related to the types of screening activities that are performed by the Agency, as well as general information related to the requirement for providers to disclose ownership and controlling interest information and to submit to fingerprinting.

Providers may contact the Provider Enrollment Contact Center with any inquiries at 1-800-289-7799, Option 4.

Secure Web Portal Password

Have you forgotten your password or has your password expired? Did you know that you can recover your password or reset your expired password by clicking on the “Forgot your password?” link from the “Secure Web Portal Login” page? Note: This option will only work if a security question has been configured.

To configure a security question, follow these steps:

  1. Contact the Provider Services Call Center (PSCC) at 1-800-289-7799, Option 5.
  2. Once PSCC has reset your password, log in to the Secure Web Portal.
  3. On the home page, click “Account Management”.
  4. On the “Account Management” page, click “My Information”.
  5. Select a question and provide an appropriate response.
  6. When complete, click "Save".

Important Reminder: Passwords expire every 60 days. To reset an expired password, use the “Forgot your password?” link. And remember, setting up a security question will save you time and a call to the Provider Service Call Center.

HURRICANE IRMA

Important information to support the continued care for Florida Medicaid recipients that may be displaced due to the impacts of Hurricane Irma is located on the Hurricane Irma Information page in the public Web Portal.

New NPI Registration Documents

The Agency for Health Care Administration would like to announce that beginning August 25, 2017, there will be an update to the NPI registration process when completing a new enrollment or updating an existing provider record.

Available on the Enrollment Forms page of the public Web Portal are the updated NPI Registration Form, the NPI Registration Guide, and the new Florida Medicaid Taxonomy Guide.

Sign Up For Provider Alerts

REMINDER: Please note that the Agency for Health Care Administration (Agency) provides an eAlert system to keep providers informed of the latest Florida Medicaid information. Once signed up for the Provider Alerts, the provider will receive any alert AHCA posts that pertains to that provider's type or region.

To subscribe to the automated alert system, complete the online form on the Agency's website. Archived alerts are posted in the public Web Portal on the Provider Alerts page and the Managed Care Alerts page.

Implementation Timeline Update for BA Services!

As of March 1, 2017, ABA services have ended and BA services have begun. Providers must be enrolled as Provider Type 39 with Florida Medicaid to bill for dates of service starting March 1 and providers must use the new BA billing procedure codes.

On May 15, 2017, Provider Type 39 must have an approved prior authorization from the Agency’s vendor, Beacon Health Options for dates of service starting May 15. (Beacon Health Options began receiving requests from Provider Type 39 providers for prior authorization for behavior analysis services on February 1, 2017.)