Each local Medicaid area office schedules training for the providers who are in the counties served by the area office. Please contact the Area Office for your county to receive a training calendar.
Click a link below to view additional information
Computer Based Training
Training Materials
Computer Based Training (CBT) modules are available as self-paced courses. CBTs are intended as a general reference to familiarize users to applications and services available. As applications and services may change, please check back frequently for updates.
Please visit the links to the left for CBTs currently available.
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Provider Electronic Solutions (PES) CBT
The PES Computer Based Training (CBT) is designed to demonstrate various functionality of the PES software. The CBT is an interactive walk-through that introduces you to the available menu items that facilitate working in PES. This CBT also provides step-by-step instructions for completing and submitting claims via PES.
Although this CBT is designed as a reference for learning how to use PES to submit claims, it does not replace the billing and policy information available to you in the Medicaid handbooks. If you should discover conflicting information, always defer to the PES billing guides, HIPAA implementation guides, X12 companion guides, and online help. PES claim submissions follow electronic billing rules that may require data elements that are not required when submitting paper claims.
This CBT is divided into 11 lessons. You are not required to take all lessons, and they do not need to be taken in the order they are presented. You may choose to take all of the lessons, or only those lessons that you feel are most pertinent to you. When you click on a lesson below, the following two options appear: Run: When you select this option, the CBT will start and proceed through the lesson without downloading any files to your local drive. Save: When you select this option, you can save the lesson to your local drive. You will then have the option to start the CBT immediately, or take the lesson at a later time. While you cannot save your progress in a lesson and return to it at a later time, you can retake a lesson as many times as you wish. You should check this website frequently for updates. If a lesson has been updated, the updated date will appear beside the download link. The CBT is designed to navigate through each lesson. Follow the directions on screen to proceed to the next screen. NOTE: You can “fast forward” through slides by clicking the arrow buttons that appear on the toolbar along the bottom of the screen.
Web Portal CBT
The Web Portal Computer Based Training (CBT) is designed to demonstrate various functionality of the Web Portal. The CBT is an interactive walk-through that introduces you to the available menu items that provide important provider information and allow for setting personal options. This CBT also provides step-by-step instructions for completing and submitting claims via the Web Portal.
Although this CBT is designed as a reference for learning how to use the Web Portal to submit claims, it does not replace the billing and policy information available to you in the Medicaid handbooks. If you should discover conflicting information, always defer to the Web Portal User Guide, HIPAA implementation guides, X12 companion guides, and online help. Web Portal claim submissions are electronic, and don’t always adhere to the rules for submitting paper claims that are found in the Medicaid Reimbursement handbooks. NOTE: While taking these lessons, please be aware that not all examples will be applicable to every provider type submitting the specific claim form type.
This CBT is divided into 11 lessons. You are not required to take all lessons, and they do not need to be taken in the order they are presented. You may choose to take all of the lessons, or only those lessons that you feel are most pertinent to you.
When you click on a lesson below, the following two options appear:
Run: When you select this option, the CBT will start and proceed through the lesson without downloading any files to your local drive.
Save: When you select this option, you can save the lesson to your local drive. You will then have the option to start the CBT immediately, or take the lesson at a later time.
While you cannot save your progress in a lesson and return to it at a later time, you can retake a lesson as many times as you wish. You should check this website frequently for updates. If a lesson has been updated, the updated date will appear beside the download link.
The CBT is designed to navigate through each lesson. Follow the directions on screen to proceed to the next screen. NOTE: You can “fast forward” through slides by clicking the arrow buttons that appear on the toolbar along the bottom of the screen.
NOTE: The following lessons are intended to familiarize you with using Web Portal to complete a claim form; therefore, it only covers typical fields that are completed during claim creation. Not all sections of each claim form will be utilized in these lessons.
This section provides access to presentation materials reviewed at the provider training sessions. Each training session includes a review of information relevant to all providers. In addition, certain materials are relevant to providers that bill on a particular claim type. The presentation materials used during the sessions, including handouts, are available below. Right-click the link and select Save Target As to save the document to your hard drive for future use.
To access the following documents, you must have Adobe Acrobat Reader installed on your machine.
General Information applicable to all providers:
Contact Information Sheet
Florida Medicaid Area Offices
HP Enterprise Services Provider Services Field Representative Map
Web Portal Breakdown for Providers
General presentation applicable to all providers:
Web Portal Registration Handout
Provider Electronic Solutions (PES) applicable to all providers using PES:
PES Software Training
Dental Claim Form Presentations
Direct Data Entry (DDE) on the Web
Dental ADA Paper Claim Submission
Institutional Claim Form Presentations
UB-04 Paper Claim Submission
Long Term Care Claim Form Presentations
Long Term Care UB-04 Paper Claim Submission
Professional Claim Form Presentations
CMS-1500 Paper Claim Submission
Professional Waiver Claim Form Presentations
CMS-1500 Waiver Paper Claim Submission
Helpful Information
License Match Coding Initiative Overview (Provides important information about the new provider license match process.)
Quick Reference Guide to the Florida Medicaid Transition to 5010 Transactions (Provides important information about the January 1, 2012 transition to 5010 transactions.)
ICN Region Codes Information Sheet (Provides a provider-friendly explanation of the ICN region Codes.)
Medicaid Adjustment Reason Codes Information Sheet (Provides a list of Medicaid adjustment reason codes.)
EOB Message Codes and Descriptions (New 7/26/2011) (Provides a current version of the Explanation of Benefits (EOB) codes and associated messages that are used in the new FMMIS. These codes are provided as a reference and may periodically be revised.)
TPL Recovery Adjustment Reason Codes (Provides an explanation and contact information for Third Party Liability Recovery Codes.)
National Drug Code (NDC) Frequently Asked Questions (Provides an FAQ guide to using NDC.)
Correct Coding Initiative (CCI) Quick Reference Guide (Provides a guide to CCI implementation.)
NPI Quick Reference Guide (Provides a guide regarding changes to NPI.)